Returns & Refunds

1. Our Return Window

You may return most items within 30 days of the delivery date shown in your tracking information for a refund of the item price. Items must reach our returns facility within that 30-day window, or be postmarked within it.

2. Condition Requirements

To be accepted for a refund, an item must be in resalable condition:

• Unused, unworn and free of any signs of wear, dirt, hair or odor.
• In its original packaging, including the box, protective bag and any manuals or inserts.
• With all included accessories, such as visors, pads, extra liners and adjustment dials.
• With all original tags, stickers and labels attached.

3. Items We Cannot Accept for Return

Because helmets are safety equipment, we cannot accept returns of the following:

• Any helmet that has been worn, fitted to a head, or used on a ride.
• Any helmet that has been involved in an impact, crash or drop, or that shows cracks, crushed foam, a damaged shell or a stretched strap.
• Helmets with removed, altered or missing certification labels.
• Items marked final sale or clearance at the time of purchase.
• Gift cards and digital items.

4. How to Start a Return

• Email support@rrkmart.com with your order number, the item you want to return and the reason.
• We will reply within 1 to 2 business days with a return authorization and the return address.
• Repack the item securely, ideally in the original box, and include your order number inside the package.
• Ship the package using a trackable service and keep the tracking number until your refund is issued.

5. Return Shipping Costs

• If you are returning an item because you changed your mind, ordered the wrong size or no longer need it, you are responsible for return shipping costs and the original shipping charge is not refundable.
• If the return is due to our error — a wrong item, a defective item, or an item damaged in transit — we cover return shipping and will send a prepaid label or refund your reasonable return postage.

6. Refunds

• Refunds are issued to the original payment method once the returned item has been received and inspected.
• Inspection usually takes 1 to 3 business days after delivery to our returns facility.
• After approval, your bank or card issuer typically posts the credit within 5 to 10 business days.
• If more than 15 business days have passed since your refund was approved, contact support@rrkmart.com with your order number.

7. Exchanges and Size Swaps

Because helmets must fit correctly to protect you, we are happy to help with a size exchange. Email support@rrkmart.com and we will confirm availability of the size you need. Where stock allows, we ship the replacement as soon as we receive the original item.

8. Damaged, Defective or Wrong Item

Contact us within 7 days of delivery if your order arrives damaged, defective or incorrect. Include your order number and photos of the item and packaging. We will arrange a replacement where stock allows or a full refund, and we cover any return shipping in these cases.

9. Crash Replacement

A helmet that has been in a crash has done its job and must be replaced. While a crashed helmet cannot be returned for a refund, we offer a one-time 10% discount on a replacement helmet of equal or lesser value. Email support@rrkmart.com with your order number and photos of the damaged helmet to request a code.

10. Late or Missing Refunds

• Check your bank or card statement again — some issuers take additional time to post credits.
• Confirm the refund has not already posted to a different card or account used at checkout.
• If you still cannot locate it, email support@rrkmart.com and we will provide proof of the refund transaction.

11. Contact Us

For any return or refund question, email support@rrkmart.com with your order number. Our team will guide you through the next steps.