Privacy Policy

1. Who This Policy Covers

This Privacy Policy explains how RRKMART (referred to below as “RRKMART”, “we”, “us” or “our”) collects, uses, discloses and protects personal information when you visit rrkmart.com, create an account, place an order, contact customer support, or otherwise interact with our store.

RRKMART is an online retailer of bicycle helmets and protective sports gear selling to customers in the United States. This policy applies to information handled through our website and the service providers we use to run it.

2. Information We Collect

We collect information you provide directly, information collected automatically when you browse, and information we receive from third parties.

• Identifiers and contact details: name, email address, phone number, shipping address and billing address.
• Account credentials: the email address and encrypted password used to access your customer account.
• Commercial information: products viewed, added to your bag or purchased, order history and returns.
• Payment information: payment card details are collected and processed directly by our payment processors. We do not store full card numbers on our own servers.
• Internet or network activity: IP address, browser type, device type, operating system, pages viewed, referring page and approximate location derived from IP address.
• Communications: messages, emails and attachments you send to our support team.

3. How We Use Your Information

• Process and fulfill orders, including payment, shipping, delivery confirmations and returns.
• Create and maintain your customer account and verify your identity.
• Provide customer support and respond to your questions.
• Send transactional messages such as order confirmations, shipping notices and password resets.
• Send marketing emails about new products or promotions where you have opted in; you may unsubscribe at any time using the link in any marketing email.
• Detect, prevent and investigate fraud, unauthorized access and other unlawful activity.
• Improve our store, products and shopping experience through analytics.
• Comply with legal obligations, including tax, accounting and consumer protection requirements.

4. How We Share Information

We do not sell your personal information for money, and we do not share personal information for cross-context behavioral advertising. We disclose personal information only to the parties described below and only for the purposes described in this policy.

• Payment processors, to complete transactions and prevent payment fraud.
• Shipping carriers and fulfillment partners, to deliver your order.
• Email and notification providers, to send transactional and marketing messages.
• Analytics and hosting providers, to operate and improve the website.
• Professional advisers, auditors and insurers, where reasonably necessary.
• Law enforcement, regulators or other parties where required by law, subpoena or to protect our legal rights.
• A successor in interest, in the event of a merger, acquisition, reorganization or sale of assets.

5. Cookies and Similar Technologies

We use cookies and similar technologies to keep you signed in, remember the contents of your shopping bag, remember your country selection, and understand how visitors use the site. Essential cookies are required for the store to function and cannot be turned off.

You can control cookies through your browser settings. Blocking all cookies may prevent parts of the store, such as the shopping bag and checkout, from working correctly.

6. Your Privacy Rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, request a copy of it, request correction of inaccurate information, request deletion, and request that we limit the use of sensitive personal information.

If you are a California resident, the California Consumer Privacy Act as amended by the CPRA gives you the right to know what personal information is collected, used, disclosed or shared; the right to delete it; the right to correct it; the right to opt out of sale or sharing; and the right not to be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined by the CCPA.

• Submit a request by emailing support@rrkmart.com with the subject line “Privacy Request”.
• We may need to verify your identity before completing a request, for example by confirming control of the email address on your account.
• We aim to respond within 45 days, and will tell you if we need an extension.

7. Children's Privacy

Our products include helmets sized for children, but our website is not directed to children under 13 and we do not knowingly collect personal information from them. If you believe a child under 13 has provided personal information to us, contact support@rrkmart.com and we will delete it.

8. Data Retention and Security

We keep personal information for as long as needed to provide the store, comply with legal and accounting obligations, resolve disputes and enforce our agreements.

We use administrative, technical and physical safeguards designed to protect personal information, including encryption of data in transit and restricted access to customer records. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Third-Party Links

Our site may link to third-party websites such as payment providers or social platforms. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies before providing information to them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Material changes may also be announced by email to registered customers.

11. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact us at support@rrkmart.com.