Shipping Policy

1. Order Processing

• Orders are processed Monday through Friday, excluding U.S. public holidays.
• Most orders leave our warehouse within 1 to 2 business days after payment is authorized.
• Orders placed on a weekend or holiday begin processing the next business day.
• During peak periods such as Black Friday and the holiday season, processing may take an extra 1 to 3 business days.

2. Shipping Rates

• Standard shipping: 3% for orders below the free shipping threshold.
• Free standard shipping on U.S. orders of $29 or more before tax and after discounts.
• Rates are calculated at checkout based on the delivery address and the shipping method you select.

3. Estimated Delivery Times

Delivery estimates begin once the order has shipped, not when it was placed. Estimates are provided by the carrier and are not guaranteed.

• Standard: 3 to 7 business days within the contiguous United States.
• Alaska, Hawaii and U.S. territories: 7 to 14 business days.

4. Where We Ship

• We currently ship to all 50 U.S. states, the District of Columbia .
• We do not ship internationally at this time.
• We cannot ship to freight forwarders or package reshipping services.

5. Tracking Your Order

You will receive a shipping confirmation email with a tracking number as soon as your order leaves the warehouse. Tracking can take up to 24 hours to show its first scan. If you created an account, you can also view order status under My Account.

6. Address Changes and Undeliverable Packages

Please check your shipping address carefully before submitting your order. We can usually correct an address before the order ships — email support@rrkmart.com as soon as possible with your order number.

If a package is returned to us because the address was incorrect, incomplete or refused, we will refund the item price minus the original shipping cost once the package is received, or reship it at your expense.

7. Delayed, Lost or Damaged Shipments

• Delayed: if tracking has not updated for more than 5 business days, contact us and we will open an inquiry with the carrier.
• Lost: if the carrier confirms a package as lost, we will send a replacement when stock allows or issue a full refund including shipping.
• Damaged in transit: keep the packaging and product, take photos of the damage, and contact us within 7 days of delivery so we can file a claim and arrange a replacement or refund.
• Stolen after delivery: we are not responsible for packages stolen after the carrier marks them delivered, but contact us and we will help you file a claim with the carrier.

8. Incorrect or Missing Items

If your order arrives with the wrong item or is missing an item, contact support@rrkmart.com within 7 days of delivery with your order number and a photo. We will send the correct item at no charge or issue a refund.

9. Shipping Restrictions

Some products may be restricted from expedited shipping or from delivery to certain locations due to carrier limitations or product size. Any restriction will be shown at checkout.

10. Contact Us

For questions about shipping, email support@rrkmart.com and include your order number so we can help you faster.